Accordly helps you prepare an application for consent orders (Form 11) in Western Australia. Preparing that application means you give us some of the most personal information there is — details about your relationship, your children, and your finances. This policy explains what we collect, where it lives, and your rights. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Identity and contact details — your name, email address, date of birth, occupation, and similar details about your former partner that you provide.
- Relationship and family details — dates of cohabitation, marriage, separation and divorce; details of your children; court cases and orders you tell us about.
- Financial information — income, child support, real estate, vehicles, bank accounts, businesses, investments, superannuation, debts and liabilities that you enter into the questionnaire.
- Payment information — payment is processed by Stripe; we do not receive or store your card details. We receive confirmation that payment was made.
- Technical information — basic logs needed to operate and secure the service.
Where your answers are stored
Your questionnaire answers are saved in your browser's local storage on your own device so you can stop and resume. They are not transmitted to our servers while you fill in the form. This means: anyone with access to your device profile could open your draft, and clearing your browser data will delete it. Use a private device, and use your browser's controls to clear the draft if you share a computer. Where account features are enabled (payment, booking a lawyer review), the matter details needed to provide those features are stored on our infrastructure hosted by Supabase.
How we use your information
- To generate your draft Form 11 application and its annexure pages.
- To connect you with an independent family lawyer for review, and to give that lawyer your draft and review notes so the session is productive.
- To process your payment and administer your matter.
- To communicate with you about your matter.
We do not sell your personal information, use it for advertising, or disclose it except as described here, with your consent, or where required by law.
Who we share it with
- Your reviewing lawyer — an independent legal practitioner, who owes you their own professional duties of confidentiality.
- Service providers — payment processing (Stripe), hosting (our infrastructure providers), and scheduling, strictly to provide the service.
- The court — only in the sense that you (with your lawyer) file the application you have prepared; we do not lodge anything on your behalf without your instruction.
Retention and deletion
Drafts on your device remain until you clear them. Matter records we hold are retained while your matter is active and as required for legal and accounting obligations, then deleted or de-identified. You can ask us to delete your matter records at any time, subject to records we must keep by law.
Access, correction and complaints
You may request access to or correction of the personal information we hold about you by contacting us at privacy@accordly.com.au. If you believe we have mishandled your information, contact us first; you may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes
We will update this policy as the product evolves (for example, when account sign-in and server-side saving launch) and change the date above when we do.